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RETURN&REFUND POLICY
In order to ensure your rights and satisfaction during the shopping process, we have formulated the following return and refund policy. Please read and understand the following carefully before purchasing.
Return Policy
1.1 Return of non-customized goods:
For non-customized goods, since furniture is a bulk product, we do not support returns for non-quality problems. If there is transportation damage or quality problems, please contact us within 7 natural days after receiving the goods and provide relevant photos and descriptions. We will evaluate your situation and do our best to resolve the issue, including offering a repair, replacement, or refund. Depending on the assessment of the problem, the shipping costs incurred during the return process will be borne by us or you. Once we have received and reviewed the returned item in good condition, we will process your refund.
1.2 Return of customized products:
Due to the special nature of customized products, we cannot accept returns of customized products unless there is a quality problem with the product. If there are quality problems with the customized goods you receive, please contact us within 7 calendar days after receiving the goods and provide relevant photos and descriptions. We will evaluate your situation and do our best to resolve the issue, including offering a repair, replacement, or refund.
Refund policy
2.1 Refund for non-customized products:
Once we confirm and accept your returned goods, we will handle the refund procedure for you within 7 working days after receiving the returned goods. Refunds will be routed back to the account from which you originally paid and may take some processing time to be reflected in your account balance.
2.2 Refund for customized products:
If there is a quality problem with your custom item and we are unable to provide a reasonable solution for repair or replacement, we will process a refund for you. Refunds will be routed back to the account from which you originally paid and may take some processing time to be reflected in your account balance.
Please note the following:
3.1 Damage and quality issues:
If the goods you receive are damaged during transportation or have quality problems, please contact us in time and provide relevant photos and descriptions. We will communicate with you as soon as possible and assist in resolving the problem, including providing repair, replacement or refund.
3.2 Non-refundable products:
Certain products may not be eligible for returns and refunds, such as personalized products, products with special customized specifications, etc. Before purchasing, please carefully review the relevant information on the product page or contact us to ensure that your purchase complies with the return and refund policy.
3.3 Shipping costs and other charges:
Shipping charges incurred during the return process will be borne by you, unless the return is due to an error on our part. Refund amounts will not include any shipping or other charges.
We reserve the right to make adjustments and modifications to the above return and refund policies and will promptly update any changes on the website. If you have any questions about our returns and refunds policy or need further assistance, please feel free to contact our customer service team.
(Note: This text is for reference only. Specific return and refund policies should be adjusted and formulated based on actual conditions.)
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